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BurnBright Basics to Managing Conflict
Introduction to Keeping Cool While Under Fire
Episode 1 • 3m 9s
Monique Douglas introduces her program, Keeping Cool While Under Fire.
Up Next in Keeping Cool While Under Fire: Introduction to Customer Service
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Emotional Explosion
The first tool to Keeping Cool, is to avoid emotional explosions.
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Reactions to Avoid
Next, Monique discusses reactions to avoid when dealing with heated customers.
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How to Diffuse Tense Situations
Here are some best practices when dealing with tense situations.
