Live stream preview
BurnBright Basics to Managing Conflict
Introduction to Keeping Cool While Under Fire
Episode 1 • 3m 9s
Monique Douglas introduces her program, Keeping Cool While Under Fire.
Up Next in Keeping Cool While Under Fire: Introduction to Customer Service
-
Emotional Explosion
The first tool to Keeping Cool, is to avoid emotional explosions.
-
Reactions to Avoid
Next, Monique discusses reactions to avoid when dealing with heated customers.
-
How to Diffuse Tense Situations
Here are some best practices when dealing with tense situations.