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BurnBright Basics to Managing Conflict
Episode 2 • 2m 0s
The first tool to Keeping Cool, is to avoid emotional explosions.
Up Next in Keeping Cool While Under Fire: Introduction to Customer Service
Reactions to Avoid
Next, Monique discusses reactions to avoid when dealing with heated customers.
How to Diffuse Tense Situations
Here are some best practices when dealing with tense situations.
In customer service, it's important to take ownership when things go wrong.