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BurnBright Basics to Managing Conflict
How to Diffuse Tense Situations
Episode 4 • 4m 32s
Here are some best practices when dealing with tense situations.
Up Next in Keeping Cool While Under Fire: Introduction to Customer Service
In customer service, it's important to take ownership when things go wrong.
Understanding Your Impact
Lastly, understanding your impact on the brand will allow you to succeed in customer service.