Are you familiar with the phrase, "new year, new me?" Maybe you have captioned a post with this exact phrase on New Year's day. The reality is, personal change doesn't happen with a new calendar, it comes through hard-work. In the BurnBright Basics to Personal Betterment you will learn how to better understand yourself, how to present your best self, and how to manifest your your dreams and think like a leader. This series includes 4 programs:
1. "Know Thyself: An Introduction to Self-Awareness" by Andrew Hill
2. "Keeping Cool While Under Fire: Customer Service" by Monique Douglas
3. "Bridging Vision To Action" by Devin Thorpe
4. "Optimism as a Super Power" by Devin Thorpe
Monique Douglas introduces her program, Keeping Cool While Under Fire.
The first tool to Keeping Cool, is to avoid emotional explosions.
Next, Monique discusses reactions to avoid when dealing with heated customers.
Here are some best practices when dealing with tense situations.
In customer service, it's important to take ownership when things go wrong.
Lastly, understanding your impact on the brand will allow you to succeed in customer service.
