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Next, Monique discusses reactions to avoid when dealing with heated customers.
Up Next in Keeping Cool While Under Fire: Customer Service
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How to Diffuse Tense Situations
Here are some best practices when dealing with tense situations.
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Taking Ownership
In customer service, it's important to take ownership when things go wrong.
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Understanding Your Impact
Lastly, understanding your impact on the brand will allow you to succeed in customer service.
