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Leadership and management lessons for small business leaders, and leaders and teams of nonprofit organizations. Our lessons include: leading teams, strategy, organizational culture and change, staff productivity and wellness, finance and fundraising, marketing and communication, and more!
Keeping Cool While Under Fire: Introduction to Customer Service
Quality customer service, both before and after they buy and use your products or services, is a cornerstone of success for many businesses and organizations. Good customer service is an important part of the promise your brand makes to its customers. However, customer service is not always easy. How do you provide a high quality customer/client experience in challenging situations? In this program, learn how to keep cool under fire in even the most difficult customer or client interactions.