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Reactions to Avoid
Keeping Cool While Under Fire: Introduction to Customer Service • 2m 59s
Next, Monique discusses reactions to avoid when dealing with heated customers.
Up Next in Keeping Cool While Under Fire: Introduction to Customer Service
How to Diffuse Tense Situations
Here are some best practices when dealing with tense situations.
In customer service, it's important to take ownership when things go wrong.
Understanding Your Impact
Lastly, understanding your impact on the brand will allow you to succeed in customer service.