Matt is a co-founder of BurnBright. A successful entrepreneur, he built and led one of the nation’s leading technology-enabled claims resolution and medical monitoring companies. Since selling the business, Matt has dedicated himself to educating non-profit leaders. Matt is a graduate of Yale University, Kentucky’s Salmon P. Chase College of Law and Chicago Theological Seminary.
Introduction to Hard Conversations I
"Hard conversations" are hard! It's easy to create excuses to avoid them, but avoidance is not good.
Avoidance Mentality I: Emotional Contagion
Emotional outbursts are a big risk when having hard conversations, and they can be destructive.
Avoidance Mentality II: "Should Do"
Rushing to tell people what they "should" do may prevent you from truly hearing what they say.
Avoidance Mentality III: Previewing Your Side of the Story
When we preview our side of the story, we can make an already hard conversation even more difficult.
Avoidance Mentality IV: "I am Ready, but Are They?"
If we ask, “I am ready, but are they?” we can create excuses for avoiding a necessary conversation.
Bringing it All Together: Hard Conversations 1
How do you avoid "Avoidance" and have the hard conversations you need to have?