Hard Conversations: Part 1
Some leadership responsibilities are unpleasant. Leaders are often required to have "Hard Conversations" with team members, whether it's delivering bad news, providing critical feedback, or something else. Yet such conversations are a core leadership responsibility. In this program, Matt Garretson presents key points for being more better at hard conversations, including preparing effectively and avoiding "Avoidance".
Matt Garretson is co-founder of BurnBright and a successful entrepreneur who built and led one of the nation’s leading technology-enabled claims resolution and medical monitoring companies, the Garretson Resolution Group. Since selling the business, Matt has dedicated himself to educating non-profit leaders. An avid learner, Matt is a graduate of Yale University, Kentucky’s Salmon P. Chase College of Law, and Chicago Theological Seminary.
Introduction to Hard Conversations I
"Hard conversations" are hard! It's easy to create excuses to avoid them, but avoidance is not good.
Avoidance Mentality I: Emotional Contagion
Emotional outbursts are a big risk when having hard conversations, and they can be destructive.
Avoidance Mentality II: "Should Do"
Rushing to tell people what they "should" do may prevent you from truly hearing what they say.
Avoidance Mentality III: Previewing Your Side of the Story
When we preview our side of the story, we can make an already hard conversation even more difficult.
Avoidance Mentality IV: "I am Ready, but Are They?"
If we ask, “I am ready, but are they?” we can create excuses for avoiding a necessary conversation.
Bringing it All Together: Hard Conversations 1
How do you avoid "Avoidance" and have the hard conversations you need to have?
Matt Garretson Bio
Matt is co-founder of BurnBright. A successful entrepreneur, he built and led one of the nation’s leading technology-enabled claims resolution and medical monitoring companies. Since selling the business, Matt has dedicated himself to educating non-profit leaders. Matt is a graduate of Yale Univ...