Point 2: Don't Play Games With Words
Bad Things Happen: Effective Responses to Misconduct
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13m
Don’t play games with words to change the perception of bad behavior or diminish its implications.
Up Next in Bad Things Happen: Effective Responses to Misconduct
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Point 3: Respond With Concern, Action...
In dealing with misconduct, take responsibility and clearly outline next steps. The CAP crisis response framework is useful. Express Concern, take Action, offer Perspective. In offering perspective, you must exhibit the ability to consider another person's or group's point of view. Describe to ke...
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Point 4: Don't Rush to Take Permanent...
When you only have a partial understanding of the situation, don’t rush to take permanent action such as firing someone. Take temporary actions (e.g., putting someone on paid leave) that give you time to gather the facts while protecting potentially vulnerable people. But be careful about rushing...
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Point 5: Protect Whistleblowers
Leaders' instinctive response to whistleblowers can be defensive. Yet it's important for leaders to protect members of the organization who reveal misconduct.
