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Leadership and management lessons for small business leaders, and leaders and teams of nonprofit organizations. Our lessons include: leading teams, strategy, organizational culture and change, staff productivity and wellness, finance and fundraising, marketing and communication, and more!
Bad Things Happen: Effective Responses to Misconduct
As a leader, how do you deal with misconduct at work? Bad things happen even in very good organizations. Whether the misconduct is intentional or not, leaders have a huge role to play in dealing effectively with it. There is no formula, but all effective approaches share one thing in common: they acknowledge reality. In this program, Andrew Hill and Katie Garretson explore five basic rules that can help you deal more effectively with misconduct: 1. Don’t lie; 2. Don’t play games with words; 3. Take responsibility with concern, action, and perspective; 4. Don’t rush to take permanent action; and, 5. Protect whistleblowers.