Point 1: Don't Lie
Bad Things Happen: Effective Responses to Misconduct • 15m
The instinct to protect the organization by covering up bad behavior is understandable but destructive.
Up Next in Bad Things Happen: Effective Responses to Misconduct
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Point 2: Don't Play Games With Words
Don’t play games with words to change the perception of bad behavior or diminish its implications.
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Point 3: Respond With Concern, Action...
In dealing with misconduct, take responsibility and clearly outline next steps. The CAP crisis response framework is useful. Express Concern, take Action, offer Perspective. In offering perspective, you must exhibit the ability to consider another person's or group's point of view. Describe to ke...
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Point 4: Don't Rush to Take Permanent...
When you only have a partial understanding of the situation, don’t rush to take permanent action such as firing someone. Take temporary actions (e.g., putting someone on paid leave) that give you time to gather the facts while protecting potentially vulnerable people. But be careful about rushing...
