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Bad Things Happen: Effective Responses to Misconduct • 9m 4s
The world is a complex, difficult place and bad things happen. Whether these are the result of mistakes on intentional misconduct, leaders have a huge role to play in dealing with misconduct effectively.
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Point 1: Don't Lie
The instinct to protect the organization by covering up bad behavior is understandable but destructive.
Point 2: Don't Play Games With Words
Don’t play games with words to change the perception of bad behavior or diminish its implications.
Point 3: Respond With Concern, Action...
In dealing with misconduct, take responsibility and clearly outline next steps. The CAP crisis response framework is useful. Express Concern, take Action, offer Perspective. In offering perspective, you must exhibit the ability to consider another person's or group's point of view. Describe to ke...